Most people don’t get inspiration from corporate memos or employee manuals. Instead, they learn from good examples of workplace behavior. Leaders can inspire their subordinates by showing them how to face challenges and maintain a positive attitude.
- Good Customer Service
Good customer service is about defusing volatile situations and interacting with angry customers. Leaders should set an example by taking on challenging problems in a positive manner. Keeping the customers informed about the next steps and following up with them is very important for leaders. Angry walk-ins also require prompt assistance. To set an example, approach the customer quickly and ask them to identify the problem.
- Being Able To Problem Solve
It’s also crucial for leaders to find solutions to problems that are affecting their company’s efficiency and service. Instead of complaining about the lack of inventory, they should show their subordinates that there are ways to improve their performance. For instance, by tracking sales, you can see that a specific product is labeled as seasonal, which means that it can’t be restocked immediately.
- Be A Friendly Co-Worker
Large amounts of time spent with colleagues can negatively affect the work relationships of both parties. To avoid this, leaders should set an example by encouraging kind behavior and avoiding negative comments. They should also get to know their subordinates’ interests at appropriate times.
- Stop Gossip
The gossip can diminish team spirit and negatively affect the company’s performance. When dealing with this issue, be proactive and assume the best. One of the most common examples is when a talkative staff member overhears an exchange between management members.
When the gossip spreads, the nosy employee starts to share information with you to get the scoop. Even if the gossiper has some correct information, promoting gossip can be damaging. Make sure to say, “Excuse me, I’m sorry, I don’t want to discuss this,” and leave with a polite smile on your face.